The Best HMO Agency award looks to recognise those who run and maintain a great HMO business. Providing a great service for landlords and tenants as well as a huge focus on compliance is of paramount importance. Also the leadership and management in a business, help shape the team and the way everything operates, including training and development and business growth.

The Best HMO Agency award lead judge: John Paul

Judging Criteria

  • What is the landlord/tenant experience like, from initial call to handing over the keys
  • Is the company compliant? What does it say on their website?
  • Do you value your team and what management processes do you have in place?
  • How do you market your agency? 
  • Do you measure and manage the performance of your agency
  • Do you have structure in your business?

QUESTIONS YOU WILL NEED TO ANSWER

Basic information required:

  • Applicant Name
  • Company Trading Name
  • Contact Email Address
  • Contact Number
  • Website

Company information required:

  • Description of the portfolio (region, number of units, target market, and how long you’ve been operating)

Award specific information required:

  • How do you ensure a world class customer experience each and every time?
  • How do you ensure your agency is compliant at all times?
  • Do you have a training and development process in place? Do you carry out monthly 1 to 1s? Can you include a copy of anything relevant evidence
  • How do you reward and remunerate your team?
  • Can you include any relevant marketing material, that you send to either your tenants or landlord clients
  • What financial controls do you have in place? Can you include latest management accounts
  • What KPIs do you have to manage and measure your team – Please include copy
  • Do you have structure in your business, can you include a copy of some procedures
  • What other structure do you have in the agency – Please include evidence