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The Best Professional HMO Manager award looks to recognise key innovators in this sector, delivering an exceptional product and experience tailored for professional tenants. This award will focus on considered design that improves the way professionals live and connect with each other in an HMO. HMO management that focuses on the customer experience and specifically meets the needs of the professional tenant. Established due diligence, proactive compliance and processes that demonstrate an innovative, yet sustainable HMO business for professionals.

This award is open to landlords, agents, or property managers of professional HMOs.

The Best Professional HMO Manager award lead judge: Sarah Hodge

Judging Criteria

  • Due diligence that ensures the investment area and properties are best suited to the needs of the professional tenant. 
  • Well-considered planning and quality design that improves the way professionals live and connect with each other in the HMO. 
  • Strong business acumen, problem-solving skills and a proactive approach to compliance, management and customer experience. 
  • Uses innovative systems to boost tenant demand, maintain high occupancy, and increase tenant satisfaction and retention. 
  • Customer-focused HMO management that reduces friction for the tenant from the viewing process right through to when they move out.

QUESTIONS YOU WILL NEED TO ANSWER

Basic information required:

  • Applicant Name
  • Company Trading Name
  • Contact Email Address
  • Contact Number
  • Website
  • Instagram or other social media accounts

Company information required:

  • Description of the portfolio (region, number of units, target market, and how long you’ve been operating)

Award specific information required:

  • Why did you choose to focus on HMOs for professionals? What attracted you to this tenant type?
  • What key metrics do you use when deciding on an HMO investment for professionals?
  • What is your process when designing and developing an HMO for professionals? 
  • How does the design of your HMOs improve the way tenants live and connect with each other? Provide floor plans, professional photography, virtual tours or videos etc. 
  • How do your HMOs demonstrate innovation and creativity? 
  • How have you future-proofed your HMO to ensure it remains compliant and competitive in 5 years’ time?  
  • What is your approach to running an HMO business for professionals? What core values drive your business? 
  • How do you attract tenants and maintain high occupancy in your HMOs? Provide your current occupancy report. 
  • Provide an example of a process you’ve implemented to reduce friction for professional tenants? 
  • How is your HMO management tailored for professional tenants? (Viewings, move-in, compliance, living experience, tenant conflict etc)
  • What problems have you experienced being a professional HMO landlord? How did you overcome these?
  • What technology or systems do you use to improve the customer experience?
  • What impact do you feel you’re making in the professional HMO sector? 
  • Anything else that you think is relevant to this nomination?

Please provide a profit and loss statement for the past 3 months for one of your operating HMOs.